Refund policy

Version of 05.10.2026

Tandam Refund policy

Paid features of Tandam are paid for with Telegram Stars (⭐), so we refund Stars — to your Telegram balance through Telegram's payment system. We cannot refund money to a card: Stars are bought from Telegram (or the App Store / Google Play), and money for the Stars themselves is refunded under the rules of Telegram and the app store.

Full refund

• The payment went through but the purchase was not credited or does not work as described, and we could not fix it.
• You were charged twice for the same purchase.
• The purchase was made by mistake and has not been used yet — if you contact us within 7 days of payment.
• The Service was down through our fault for more than 24 hours in a row during paid Premium — at your choice we refund the Stars for those days or extend Premium.

No refund

• For what has already been used: spent messages from a pack, opened views, profile boosts, days of Premium. For a partly used pack or Premium, support may refund the unused part.
• If the profile was banned for breaking the rules.
• For gifts, promo codes and bonuses — they are free.
• If more than 30 days have passed since payment (except when the purchase was never credited).

Subscription

You can turn off auto-renewal at any time: Profile → Premium. Stars for the current period are not refunded, but Premium stays active until its end. If a renewal went through that you did not want and you have not used Premium in the new period, contact us within 7 days and we will refund the Stars for that period.

How to request a refund

1. Contact support: Help → New request → Payments & purchases, or the /paysupport command in the bot.

2. Say what you bought and when (your purchases are listed at the bottom of Profile → Premium or Purchases & gifts).

3. We reply within 24 h. If the refund is approved, the Stars return to your Telegram balance immediately and the purchase is withdrawn (Premium or the pack stops working). Refunding a subscription also cancels its renewal.

Every request is reviewed by a person, not a machine. This policy does not limit the rights you have under the law of your country.